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Our Upcoming On Demand
Conferences
Advanced Administrative Management Masterclass
Designed for UN Agencies, Public & Private Sector Secretaries, Personal Assistants, Executive Assistants and Support Staff... Read more
Administrative Operations Masterclass
Designed for UN Agencies, Governments, International Organizations and Major Corporations that are involved in Regulatory, Compliance or Development Programs... Read more
Advanced Diplomacy, Protocol and Etiquette Masterclass
Designed for UN Agencies, Public & Private Sector Secretaries, Personal Assistants, Executive Assistants, Support Staff, Protocol & Diplomatic Personnel... Read more
Professional Administrative Development Masterclass
Designed for UN Agencies, Public & Private Sector Secretaries, Personal Assistants, Executive Assistants, Support Staff and Office Managers... Read more
Advanced Human Resource Management Masterclass
Designed for UN Agencies, Public & Private Sector HR professionals, Managers and Talent Management Professionals... Read more
Leadership and Management Masterclass for New Managers
Designed for UN Agencies, Public & Private Sector Low, Middle and Top Managers... Read more
Maximized Professional Team Efficiency Masterclass
Designed for UN Agencies, Public & Private Sector Managers, Supervisors and Members of Staff Who Work in Teams... Read more
Advanced Sales Management Masterclass
Designed for Sales Managers, Business Development Managers, Sales Representatives and Sales Consultants... Read more
Call Centre Management Masterclass
Designed for Public & Private Sector Call Centre Managers, Supervisors and Agents... Read more
Customer Care, Complaint Resolution & Call Centre Masterclass
Designed for Public & Private Sector Customer Care and Call Centre Managers, Supervisors, Agents and Support Staff... Read more
Benefits of Attending Conferences
Sharpen your skills: Learn new ideas and approaches to make you more effective and efficient at work.
Meet experts and influencers face-to-face: Conferences offer the opportunity to meet business leaders and to position yourself as an expert in your field.
Learn in a new space: Sitting in the same chair, in the same office or in the same environment, can keep you from fresh thinking and new ideas. Breaking out of the office, sitting in a new space, can help you uncover new approaches that will grow your business.
Network: Good conferences offer the opportunity for you to mix and mingle, form new relationships and strengthen existing ones.
Explore new ways of working: Get hands-on information that is specific to your business, directly from the experts. A well run conference will help you curate new ideas to help improve your approach. Even though there is lot information on the web, conferences will cut through the clutter to deliver the best content specific to your industry.
Break out of your comfort zone: Conferences force you to break out of your comfort zone. Breaking out of your comfort zone is just the type of action that is necessary to break out of old ways of thinking.
Get greater focus: The flip side of learning new things is relearning classic techniques. Conferences create opportunities for greater focus and reflection that could help you take your business to the next level.
Absorb the energy of like-minded individuals: There’s nothing like being in a room of like-minded people – other people who are willing to take time away from the office to learn something new. Other people who want to “better” themselves.
Get access to pre-conference workshops: Pre-conference workshops offer even more learning opportunities that connect attendees in an intimate learning environment. These workshops are specific to conference themes and a great build-up to the main conference.
Invest in yourself: A day out of the office to sharpen your skills, is investing in yourself. It is admitting that you are worth it, that you still have things to learn and that you can get better. It is an investment in yourself, your career and your company.
Have fun: Being in business should be rewarding and fun. Conferences add a layer of enjoyment to managing your career growth by mixing a social aspect into your learning and industry branding efforts.
Grow: Conferences provide a unique convergence of networking, learning and fun into a single package. A good conference forces you to grow and challenge yourself.
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
This 5-day Masterclass is designed for the assistant who would like to develop world-class administrative and management support skills to become a better modern strategic business partners to their superiors. Participants will learn how to approach their role from a modern strategic and managerial perspective and take more responsibility for managing their superior's workflow.
Key Learning Objectives
Core advanced administrative and management support functions to achieve excellent strategic partnerships with superiors and stakeholders
Who Should Attend
Executive Assistants
Administrative Associates
Personal Assistants
Executive Assistants
Secretaries
Office Managers
Office Administrators
Supervisors
Support Staff
Project Assistants
HR/Admin Clerks
Operation Assistants
Procurement Assistants
Anyone wishing to gain this knowledge skills set
19 to 23 February 2018
22 to 26 October 2018
The Regenza by Tunga, Mumbai
India
21 to 25 May 2018
9 to 13 July 2018
Radisson Blu Hotel, Johannesburg
South Africa
12 to 16 August 2018
Mövenpick Hotel, Dubai
UAE
Overview
This 5-day highly interactive Masterclass is an advanced programme carrying over from the basic and intermediary Protocol programme that we offer. Participants will be able to create a powerful alliance with superiors and stakeholders alike, and will enhance a professional profile within the organization.
Key Learning Objectives
Increase awareness of the principals of protocol and diplomacy to use strategic diplomacy to handle office politics, difficult people and demanding situations.
Who Should Attend
UN Agencies, Public and Private sector:
Executive Assistants
Executive Secretaries
Protocol Personnel
Diplomatic Personnel
Administrators
Supervisors
Secretaries
Support Staff
Personal Assistants
Anyone interested in acquiring knowledge of Diplomacy, Protocol and Etiquette
Overview
This 5-day Masterclass is designed for staff who assist key officials with the coordination, interpretation and evaluation of regulatory, compliance or development oriented matters that have an impact on national development and the execution of goals to develop and maintain standards.
Key Learning Objectives
To enable participants to effectively assist key officials with:
Stakeholder, Problem, Objective and Strategy Analysis
Logical Framework of Operations
Monitoring and Evaluation
Progress Reporting
Who Should Attend
Administrative staff from UN Agencies, Governments, International Organizations and Major Corporations that are involved in Regulatory, Compliance or Development Programs that have an impact on national development and execution of goals to develop and maintain standards.:
Managers
Supervisors and Team Leaders
Personal Assistants
Executive Assistants
Administrative support staff
Anyone desiring knowledge in Administrative Operations
14 to 18 January 2018
Movenpick Hotel,
Dubai,
UAE
5 to 9 February 2018
15 to 19 October 2018
The Regenza Hotel by Tunga,
Mumbai,
India
5 to 9 March 2018
18 to 22 June 2018
Radisson Blu Hotel,
Johannesburg,
South Africa
14 to 18 January 2018
Movenpick Hotel,
Dubai,
UAE
5 to 9 February 2018
15 to 19 October 2018
The Regenza Hotel by Tunga,
Mumbai,
India
5 to 9 March 2018
18 to 22 June 2018
Radisson Blu Hotel,
Johannesburg,
South Africa
Overview
This 5-day Masterclass will enable participants to demonstrate a fundamental and systematic knowledge of managing human resources from an investment perspective, measuring human capital, measuring HR’s contribution to bottom line results, challenges and barriers facing advanced human resource management, HR’s key roles, HR planning and staffing, designing work systems, change management, training and the learning organization, reward systems and practices, employee separation, global HR management and its challenges and culture and its impact on organizational performance now and in the future.
Key Learning Objectives
On completion of this 5-day intensive training programme participants should be able to successfully establish, control, maintain and improve on their Human Capital processes. Participants will be able to strategically and successfully Research, Plan, Design and Manage HR processes, performance, structures, learning and change.
Who Should Attend
UN Agencies, Public and Private sector:
Human Resources Directors
HR Managers
Personnel offices
Recruitment professionals
Talent management professionals
Senior managers
Other HR professionals
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
This five-day Masterclass has been developed specifically to give the Sales Team the up-to-date sales skills needed to respond to growing customer focus. This innovative and highly intensive programme is designed to highlight and consolidate best practice, which involve a significant shift away from average sales team towards an effective constant business development and business retaining team. The goal is to give participants the tools to differentiate themselves by how they sell, focusing their efforts on techniques that will create the most value.
Key Learning Objectives
The Effective Art of Selling
Effective Sales Planning & Prioritizing
The Power of Selling to the Different Personality Types
Who Should Attend
For Parastatals, Banks, Insurance companies, Lending Institutions, Sales and Marketing Companies etc.:
Sales Managers
Sales Representatives and Consultants
Account Managers and Executives
Business Development Managers
New Sales Representatives and Consultants
Anyone wishing to gain skills in Sales
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
The Call Centre Management programme is designed to give participants the practical knowledge and skills that will equip them to successfully establish and manage a call centre. This programme will equip call center managers/supervisors and agents with leadership skills that strengthen their role as the critical link between strategic goals and tactical performance and is a combination of two development program modules:
Call Center Manager/Supervisor Leadership Development Program
Call Center Agent Development Program
Key Learning Objectives
What this programme will do for you:
Know what it takes to establish and manage a world class call centre
Provide customer delight through service excellence
Utilize managerial skills to run the operations within the call centre as well as the relationships with other departments
Who Should Attend
This eye-opening, interactive programme covers the essentials those responsible for an organization’s results must know - the role of the contact center, the environment in which they operate, and how they can (and must) be harnessed to produce better business results and higher levels of customer loyalty. It is idea for call centre:
Managers
Supervisors
Agents
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
This intensive 5-day programme will develop exceptional modern personal leadership qualities through key calculated processes and outstanding skills in participants, transforming the way they think, work, interact and live. Participants will learn how to adapt their supervisory style, build and motivate their team, and effectively manage their time and the performance of those who report to them through a range of techniques including coaching.
Key Learning Objectives
Tools and Techniques for High Performance Leadership & Managerial Skills
Acquiring Leadership Style, Tools and Techniques to Appropriately Align to the Individuals in your Team
Acquiring Tools and Techniques to Lead or Manage your Team for Goal Driven Efficiency and Effective Performance... And much more!
Who Should Attend
UN Agencies, Public and Private sector:
Managers
HR Managers
Departmental Managers
Departmental Heads
Supervisors
Team Leaders
Those wishing to acquire, sharpen or advance leadership and managerial skills
Overview
Staff team happiness, performance and effectiveness are strongly affected by the nature of the team they are in. Many important decisions are made in team settings and people in all areas of the organization are impacted by teamwork. Building effective teams, and knowing what makes a team effective, are crucial for every organization to embrace. This 5-day conference covers key elements of team formation and development, and how these impact the end result.
Key Learning Objectives
How teams develop
A key factor in building high performing teams (versus those that are merely adequate).
Why team composition is important to the team’s success
The team building strategies and guidelines
How to assess your own team’s performance
Understand the dynamics of building successful team
Performing versus HIGH Performing Teams
Characteristics of Effective teams
Team Composition
Realizing Potential through Goals
Who Should Attend
UN Agencies, Public and Private sector:
Managers
Supervisors
Members of Staff who work in teams
Anyone interested in acquiring knowledge of High Performing Teams
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
Competent Executive Assistants are invaluable assets to their organizations and indispensable members of the management team. Aside from a specific competency, assistants are often the most trusted confidant to the executive they serve. They selflessly partner to achieve the executive's goals, advance the executive's agendas, and leverage the executive's time. In many instances, Executive Assistants are working without specific direction on a blank page on which they script the intent, design the structure, manage the team, and accept responsibility for the outcome. This 5-day conference will boost the role of the assistant to adjusts with every new innovation in technology.
Key Learning Objectives
Acquire core must have top-notch technical and Business Etiquette Skills to be equip to meet day to day challenges faced by assistants in this fast paced, demanding evolving corporate world.
Who Should Attend
UN Agencies, Public and Private sector:
Programme Managers
Programme Assistants
Programme Executives
Senior Executive Associates
Senior Executive Assistants
Senior Executive Secretaries
Office Administrators
Office Supervisors
Secretaries
Support Staff
Personal Assistants
Executive Assistants
Anyone wishing to improve or gain knowledge in professional administrative skills
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
The role of Corporate Communications and Branding is becoming an increasingly pivotal and integral component that impact an organization in many ways, leading to financial gains, and equally, financial losses if not managed correctly. Thus, it is vital that your organization fosters a good reputation by developing mutually beneficial relationships with various stakeholders. In this strategic communication, CSI and brand workshop, we map out a holistic reputation management journey that will equip delegates with new ideas, thoughts and tools to take their communication function to the next level. The conference is a particularly useful training programme if you are seeking to gain new insights and perspectives, and if you are looking to position yourself as the go-to professional on reputation management matters.
Key Learning Objectives
When things go wrong, as they sometimes do, business communication is called upon to help the organization turn reputation around. Corporate Communications, CSI and Brand communication, is a comprehensive and practical course that has been designed to boost and sharpen your overall business communication, media relations, branding and CSI skills to help position yourself as a strategic advisor within your organization, and equip you with the latest tools to effectively plan and manage stakeholder communication.
Who Should Attend
UN Agencies, Public and Private sector:
Communications Officers
Communications Managers
Communications Strategists
Corporate Managers
PR Professionals
Protocol Officers
Media Specialists
26 February - 2 March 2018
22-26 October 2018
The Regenza Hotel by Tunga,
Mumbai
India
12-16 March 2018
23-27 July 2018
17-21 September 2018
Radisson Blu Hotel,
Johannesburg
South Africa
5-9 August 2018
Mövenpick Hotel,
Dubai
United Arab Emirates
Overview
This 5-day combined Customer Care, Complaint Resolution & Call Centre programme is designed to give participants the practical knowledge, skills and insight into their client behavior and learn the effective tools for creating lasting client satisfaction and equip them to successfully establish and manage a call centre. This quality programme is for participants to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
Key Learning Objectives
Identify areas for personal improvement and compile a practical action plan to harness better business results and higher levels of customer loyalty.
Who Should Attend
Any employee who interacts with clients including:
Customer Care Managers
Customer Care Supervisors
Customer Care Agents / Staff
Call Centre Managers
Call Centre Supervisors
Call Centre Agents / Staff
PA's / Secretaries
Receptionists
Anyone new or wishing to improve their skills in customer care & call centre