Our Upcoming On Demand

Conferences

" We speak in such a way that 
participants love to listen to us."

&

"We listen in such a way that
participants love to speak to us."
 
 
Office Management, Administration & Support Conferences

Advanced Administrative Management Masterclass

Designed for UN Agencies, Public & Private Sector Secretaries, Personal Assistants, Executive Assistants and Support Staff... Read more

Administrative Operations Masterclass

Designed for UN Agencies, Governments, International Organizations and Major Corporations that are involved in Regulatory, Compliance or Development Programs... Read more

Advanced Diplomacy, Protocol and Etiquette Masterclass

Designed for UN Agencies, Public & Private Sector Secretaries, Personal Assistants, Executive Assistants, Support Staff, Protocol & Diplomatic Personnel... Read more

Professional Administrative Development Masterclass

Designed for UN Agencies, Public & Private Sector Secretaries, Personal Assistants, Executive Assistants, Support Staff and Office Managers... Read more

 
Leadership & Human Resource Management Conferences

Advanced Human Resource Management Masterclass

Designed for UN Agencies, Public & Private Sector HR professionals, Managers and Talent Management Professionals... Read more

Leadership and Management Masterclass for New Managers

Designed for UN Agencies, Public & Private Sector Low, Middle and Top Managers... Read more

Maximized Professional Team Efficiency Masterclass

Designed for UN Agencies, Public & Private Sector Managers, Supervisors and Members of Staff Who Work in Teams... Read more

 
Call Centre, Sales & Client Relations Management Conferences

Advanced Sales Management Masterclass

Designed for Sales Managers, Business Development Managers, Sales Representatives and Sales Consultants... Read more

Call Centre Management Masterclass

Designed for Public & Private Sector Call Centre Managers, Supervisors and Agents... Read more

Customer Care, Complaint Resolution & Call Centre Masterclass

Designed for Public & Private Sector Customer Care and Call Centre Managers, Supervisors, Agents and Support Staff... Read more

2018 Conference Calendar

Scroll on calendar to view all events

Benefits of Attending Conferences

  1. Sharpen your skills: Learn new ideas and approaches to make you more effective and efficient at work.

  2. Meet experts and influencers face-to-face: Conferences offer the opportunity to meet business leaders and to position yourself as an expert in your field.

  3. Learn in a new space: Sitting in the same chair, in the same office or in the same environment, can keep you from fresh thinking and new ideas. Breaking out of the office, sitting in a new space, can help you uncover new approaches that will grow your business.

  4. Network: Good conferences offer the opportunity for you to mix and mingle, form new relationships and strengthen existing ones.

  5. Explore new ways of working: Get hands-on information that is specific to your business, directly from the experts. A well run conference will help you curate new ideas to help improve your approach. Even though there is lot information on the web, conferences will cut through the clutter to deliver the best content specific to your industry.

  6. Break out of your comfort zone: Conferences force you to break out of your comfort zone. Breaking out of your comfort zone is just the type of action that is necessary to break out of old ways of thinking.

  7. Get greater focus: The flip side of learning new things is relearning classic techniques. Conferences create opportunities for greater focus and reflection that could help you take your business to the next level.

  8. Absorb the energy of like-minded individuals: There’s nothing like being in a room of like-minded people – other people who are willing to take time away from the office to learn something new. Other people who want to “better” themselves.

  9. Get access to pre-conference workshops: Pre-conference workshops offer even more learning opportunities that connect attendees in an intimate learning environment. These workshops are specific to conference themes and a great build-up to the main conference.

  10. Invest in yourself: A day out of the office to sharpen your skills, is investing in yourself. It is admitting that you are worth it, that you still have things to learn and that you can get better. It is an investment in yourself, your career and your company.

  11. Have fun: Being in business should be rewarding and fun. Conferences add a layer of enjoyment to managing your career growth by mixing a social aspect into your learning and industry branding efforts.

  12. Grow: Conferences provide a unique convergence of networking, learning and fun into a single package. A good conference forces you to grow and challenge yourself.

Advanced Administrative Management Masterclass Conference
Dates & Venues

26 February - 2 March 2018

     22-26 October 2018

The Regenza Hotel by Tunga,

Mumbai

India

12-16 March 2018

23-27 July 2018

17-21 September 2018

Radisson Blu Hotel,

Johannesburg

South Africa

5-9 August 2018

Mövenpick Hotel,

Dubai

United Arab Emirates

Overview

This 5-day Masterclass is designed for the assistant who would like to develop world-class administrative and management support skills to become a better modern strategic business partners to their superiors. Participants will learn how to approach their role from a modern strategic and managerial perspective and take more responsibility for managing their superior's workflow.

 

Key Learning Objectives​

  • Core advanced administrative and management support functions to achieve excellent strategic partnerships with superiors and  stakeholders

Who Should Attend

  • Executive Assistants

  • Administrative Associates

  • Personal Assistants

  • Executive Assistants

  • Secretaries

  • Office Managers

  • Office Administrators

  • Supervisors

  • Support Staff

  • Project Assistants

  • HR/Admin Clerks

  • Operation Assistants

  • Procurement Assistants

  • Anyone wishing to gain this  knowledge skills set

Dates & Venues

19 to 23 February 2018

     22 to 26 October 2018

The Regenza by Tunga, Mumbai

India

21 to 25 May 2018

     9 to 13 July 2018

Radisson Blu Hotel, Johannesburg

South Africa

12 to 16 August 2018

Mövenpick Hotel, Dubai

UAE

Overview

This 5-day highly interactive Masterclass is an advanced programme carrying over from the basic and intermediary Protocol programme that we offer. Participants will be able to create a powerful alliance with superiors and stakeholders alike, and will enhance a professional profile within the organization.

 

Key Learning Objectives​

Increase awareness of the principals of protocol and diplomacy to use strategic diplomacy to handle office politics, difficult people and demanding situations.

Who Should Attend

UN Agencies, Public and Private sector:

  • Executive Assistants

  • Executive Secretaries

  • Protocol Personnel

  • Diplomatic Personnel

  • Administrators

  • Supervisors

  • Secretaries

  • Support Staff

  • Personal Assistants

  • Anyone interested in acquiring knowledge of Diplomacy, Protocol and Etiquette

Overview

​This 5-day Masterclass is designed for staff who assist key officials with the coordination, interpretation and evaluation of regulatory, compliance or development oriented matters that have an impact on national development and the execution of goals to develop and maintain standards.

 

Key Learning Objectives​

To enable participants to effectively assist key officials with:

 

  • Stakeholder, Problem, Objective and Strategy Analysis

  • Logical Framework of Operations

  • Monitoring and Evaluation

  • Progress Reporting

Who Should Attend

Administrative staff from UN Agencies, Governments, International Organizations and Major Corporations that are involved in Regulatory, Compliance or Development Programs that have an impact on national development and execution of goals to develop and maintain standards.:

 

  • Managers

  • Supervisors and Team Leaders

  • Personal Assistants

  • Executive Assistants

  • Administrative support staff

  • Anyone desiring knowledge in Administrative Operations

Administrative Operations Masterclass Conference
Dates & Venues

14 to 18 January 2018

Movenpick Hotel,

Dubai,

UAE

5 to 9 February 2018

15 to 19 October 2018

The Regenza Hotel by Tunga,

Mumbai,

India

5 to 9 March 2018

18 to 22 June 2018

Radisson Blu Hotel,

Johannesburg,

South Africa

 
 
 
 
Advanced Human Resource Management Masterclass Conference
Dates & Venues

14 to 18 January 2018

Movenpick Hotel,

Dubai,

UAE

5 to 9 February 2018

15 to 19 October 2018

The Regenza Hotel by Tunga,

Mumbai,

India

5 to 9 March 2018

18 to 22 June 2018

Radisson Blu Hotel,

Johannesburg,

South Africa

Overview

This 5-day Masterclass will enable participants to demonstrate a fundamental and systematic knowledge of managing human resources from an investment perspective, measuring human capital, measuring HR’s contribution to bottom line results, challenges and barriers facing advanced human resource management, HR’s key roles, HR planning and staffing, designing work systems, change management, training and the learning organization, reward systems and practices, employee separation, global HR management and its challenges and culture and its impact on organizational performance now and in the future.

Key Learning Objectives​

On completion of this 5-day intensive training programme participants should be able to successfully establish, control, maintain and improve on their Human Capital processes. Participants will be able to strategically and successfully Research, Plan, Design and Manage HR processes,  performance, structures, learning and change.

Who Should Attend

UN Agencies, Public and Private sector:

  • Human Resources Directors

  • HR Managers

  • Personnel offices

  • Recruitment professionals

  • Talent management professionals

  • Senior managers

  • Other HR professionals

Advanced Sales Management Masterclass Conference
Dates & Venues

26 February - 2 March 2018

     22-26 October 2018

The Regenza Hotel by Tunga,

Mumbai

India

12-16 March 2018

23-27 July 2018

17-21 September 2018

Radisson Blu Hotel,

Johannesburg

South Africa

5-9 August 2018

Mövenpick Hotel,

Dubai

United Arab Emirates

Overview

This five-day Masterclass has been developed specifically to give the Sales Team the up-to-date sales skills needed to respond to growing customer focus. This innovative and highly intensive programme is designed to highlight and consolidate best practice, which involve a significant shift away from average sales team towards an effective constant business development and business retaining team. The goal is to give participants the tools to differentiate themselves by how they sell, focusing their efforts on techniques that will create the most value.

 

Key Learning Objectives​

  • The Effective Art of Selling

  • Effective Sales Planning & Prioritizing

  • The Power of Selling to the Different Personality Types

Who Should Attend

For Parastatals, Banks, Insurance companies, Lending Institutions, Sales and Marketing Companies etc.:

  • Sales Managers

  • Sales Representatives and Consultants

  • Account Managers and Executives

  • Business Development Managers

  • New Sales Representatives and Consultants

  • Anyone wishing to gain skills in Sales

Call Centre Management Masterclass Conference
Dates & Venues

26 February - 2 March 2018

     22-26 October 2018

The Regenza Hotel by Tunga,

Mumbai

India

12-16 March 2018

23-27 July 2018

17-21 September 2018

Radisson Blu Hotel,

Johannesburg

South Africa

5-9 August 2018

Mövenpick Hotel,

Dubai

United Arab Emirates

Overview

The Call Centre Management programme is designed to give participants the practical knowledge and skills that will equip them to successfully establish and manage a call centre. This programme will equip call center managers/supervisors and agents with leadership skills that strengthen their role as the critical link between strategic goals and tactical performance and is a combination of two development program modules:

  1. Call Center Manager/Supervisor Leadership Development Program

  2. Call Center Agent Development Program

 

Key Learning Objectives​

What this programme will do for you:

  • Know what it takes to establish and manage a world class call centre

  • Provide customer delight through service excellence

  • Utilize managerial skills to run the operations within the call centre as well as the relationships with other departments

Who Should Attend

 

This eye-opening, interactive programme covers the essentials those responsible for an organization’s results must know -  the role of the contact center, the environment in which they operate, and how they can (and must) be harnessed to produce better business results and higher levels of customer loyalty. It is idea for call centre:

  • Managers

  • Supervisors

  • Agents

 
 
 
Leadership and Management Masterclass for New Managers Conference
 
Dates & Venues

26 February - 2 March 2018

     22-26 October 2018

The Regenza Hotel by Tunga,

Mumbai

India

12-16 March 2018

23-27 July 2018

17-21 September 2018

Radisson Blu Hotel,

Johannesburg

South Africa

5-9 August 2018

Mövenpick Hotel,

Dubai

United Arab Emirates

Overview

This intensive 5-day programme will develop exceptional modern personal leadership qualities through key calculated processes and outstanding skills in participants, transforming the way they think, work, interact and live. Participants will learn how to adapt their supervisory style, build and motivate their team, and effectively manage their time and the performance of those who report to them through a range of techniques including coaching.

 

Key Learning Objectives​

  • Tools and Techniques for High Performance Leadership & Managerial Skills

  • Acquiring Leadership Style, Tools and Techniques to Appropriately Align to the Individuals in your Team

  • Acquiring Tools and Techniques to Lead or Manage your Team for Goal Driven Efficiency and Effective Performance... And much more!

Who Should Attend

UN Agencies, Public and Private sector:

  • Managers

  • HR Managers

  • Departmental Managers

  • Departmental Heads

  • Supervisors

  • Team Leaders

  • Those wishing to acquire, sharpen or advance leadership and managerial skills

Overview

Staff team happiness, performance and effectiveness are strongly affected by the nature of the team they are in. Many important decisions are made in team settings and people in all areas of the organization are impacted by teamwork. Building effective teams, and knowing what makes a team effective, are crucial for every organization to embrace. This 5-day conference covers key elements of team formation and development, and how these impact the end result.

 

Key Learning Objectives​

  • How teams develop

  • A key factor in building high performing teams (versus those that are merely adequate). 

  • Why team composition is important to the team’s success  

  • The team building strategies and guidelines

  • How to assess your own team’s performance

  • Understand the dynamics of building successful team

  • Performing versus HIGH Performing Teams

  • Characteristics of Effective teams

  • Team Composition

  • Realizing Potential through Goals

Who Should Attend

UN Agencies, Public and Private sector:

  • Managers

  • Supervisors

  • Members of Staff who work in teams

  • Anyone interested in acquiring knowledge of High Performing Teams